SafePal Discloses Order Plugin Security Incident: Information of Approximately 39,800 Users Exposed; Wallet Private Keys and Seed Phrases Unaffected

Odaily News: Crypto wallet service provider SafePal recently issued a security announcement stating that the company discovered a vulnerability in its order tracking plugin, which led to unauthorized access to certain customer information.

SafePal stated that the incident affects approximately 39,798 users, involving customers who placed orders between March 2, 2025, and April 11, 2026. The leaked information includes names, email addresses, shipping addresses, phone numbers, and order-related data such as purchase records.

The company emphasized that the incident did not involve users' wallet security data, including seed phrases, private keys, wallet passwords, other wallet credentials, bank account information, payment card numbers, and government-issued identification documents, all of which remain unaffected.

SafePal stated that the relevant vulnerability has now been fixed, and additional security measures have been implemented to strengthen the order system's protection. Affected users have received individual notifications via email. Users can also check whether they have been affected through the official page by entering their order number and shipping country.

SafePal reminds users to remain vigilant, not to disclose seed phrases, private keys, or passwords to anyone, and to be cautious of phishing emails or fraudulent activities such as impersonated customer service that may arise in connection with this incident.