Coldcard temporarily retains customer records to comply with legal procedures

Odaily News: Coldcard stated that due to the legal record retention obligations related to the security incident disclosed on July 30, the company has temporarily suspended the automatic deletion of customer data. Under its original policy, customer records were typically automatically deleted after 120 days, retaining only information such as email addresses and countries of residence. Currently, the relevant records will be retained until further notice. Coldcard said customers can contact official support to request continued processing under the original data retention policy, and the company will resume the automatic deletion mechanism once permitted by law.