Gate responds to recent security incident: Customer external information leaked, has immediately sorted out fund flows

Odaily Planet Daily reported: In response to the online rumors of "Gate being hacked for 1.7 million," Gate has released a comprehensive investigation report stating that upon receiving customer feedback, it immediately initiated a special review mechanism to trace and cross-verify the entire process of this security item unbinding application. After individually retrieving and reviewing all application materials, it was confirmed that the applicant submitted proof documents highly matching the customer's account. This indicates that the applicant not only had access to the customer's account information but also had prior knowledge of the customer's real-name information, Alipay account, transaction records, and corresponding device operation permissions through external channels, and was able to successfully pass Alipay's multi-factor identity verification.

Gate platform's security unbinding review mechanism strictly implements a four-tier verification process: "Multi-channel advance notification + System risk control initial screening + Manual multi-layer review + Time protection." The platform has never and will never approve any security item change application based solely on a single piece of material. Furthermore, the platform has a mature authority management and data leak prevention system. The applicant submitted personal data completely and accurately, data that the platform did not previously hold. This incident is in no way possible the result of a platform leak.

Since the incident, Gate has given it the highest priority, thoroughly sorting out all fund flows at the earliest opportunity, and coordinating security, compliance, legal, business, and other teams to mobilize available resources for comprehensive on-chain analysis, asset tracking, and freezing. Currently, Gate is continuously engaging with Tether and other relevant third-party institutions to simultaneously advance the legal and operational processes for fund freezing. Subsequent steps will require continued coordination with various platforms and submission of necessary materials as required.

Based on this investigation's conclusions, the core risk exposed by this incident is that the customer's external real-name information, Alipay account, and device permissions were leaked and illegally obtained and exploited by third parties.