Ledger reminds users to consult official channels for device issues, and never provide the 24-word recovery phrase to anyone

Odaily reports that Ledger's official customer service account posted a statement saying the team is responding to user inquiries through various official channels. For device-related issues, users should submit directly to official Ledger Support for one-on-one verification. Ledger customer service emphasized that the official team will never proactively call, send direct messages, or ask for the 24-word recovery phrase. Any such requests are scams, and users are advised to use Clear Sign to verify transactions whenever possible.