Odaily News DEXX published a statement on X to explain the doubts and issues related to the progress of compensation:
1. Compensation order: Compensation will be made in ascending order of amount.
2. Compensation progress: All users who have a secure wallet and have pledged 5,000U or less have been compensated from the 8th to the 14th. User feedback will be collected on the 15th and 16th to check for deficiencies. Users with 5,000-8,000U have already been compensated on the 16th.
3. Why is the compensation payment not as fast as expected?
Recently, we have received a lot of voices in Telegram saying that they were within the compensation range but did not receive compensation. However, after checking, we found that some of them had been compensated 1-3 days ago, and the other part was due to not staking/not generating a safe wallet. Within 2 days, we received a total of 863 similar private chats/customer service tickets. After verification and statistics, only 152 of them were true. A large number of repeated private chats/customer service tickets will slow down the progress of compensation.
4. Why has the amount paid reached the range of 5,000-10,000, but I have not received the compensation yet?
To successfully receive compensation, two conditions must be met: a secure wallet has been generated at the time of compensation and the NFT has been pledged. Most of the time, no secure wallet is generated at the time of compensation. If you check your wallet and do not receive compensation, please make sure that a secure wallet has been generated and the NFT has been pledged before contacting customer service to register.
5. I haven’t received the NFT yet, what should I do?
The channel for collecting NFT has been closed. You need to find customer service to register manually, and your compensation will be postponed.
6. Can the daily compensation information be announced?
Because our compensation is randomly transferred from the exchange hot wallet to your wallet, it takes time to capture the hash. We will randomly publish some hashes in the community every day.